Our Commitment to Customer Service: In order to serve our customers in the absolute best way possible AEcarbon has adopted the following policies: *We will not accept payment until we have the product in inventory. (Including Group Buys) *We are committed to have the product in our customers’ hands as any customer would expect. *Upon payment the order will be processed and the appropriate shipping information will be forwarded to the customer within one working day. *Group Buys: Payment and order fulfillment will be accepted and completed in the order that they appear on the group buy list. *Once the inventory is in stock the customer will be notified and will have two working days to make payment. *In the event the customer cannot make payment at that time they will be bumped down the list to the next person in lines spot that is ready to post payment. *Customer service and customer satisfaction is our main goal and in our experience you simply cannot have one without the other. *Custom Parts, overlays and reproductions will be billed at a flat rate of $100.00 an hour with a 75% deposit required for commencing production of the order. Our shipping policies: *Credit Cards are billed the day the product ships out. *Money orders and cashiers checks, when the payment clears the product will ship the next day. *PayPal payment: Order will be shipped the same day as payment is made. *We will not bill or advertise any parts that we do not have in stock. We reserve the rights to any plugs or molds we produce unless otherwise negotiated prior to fabrication. *You may have the part inspected by a third party prior to payment if you desire as we love to show off what we do to potential new customers at any time! We have an open door policy to our customers, however we may reserve the right to put you to work on something if you stand around too long.......
Upfront and honest... I like that!!! Welcome aboard the Connection! Nice to have AEcarbon as a supporting vendor!
Thanks well is as close to our policy as we can get normally things ship in a day or 2 no more than 5 with out prior notice to the customer....we try thats all I can say.. Thanks happy to be here
Hey G, welcome aboard!!! :friends: Sick products from sick minds...........it just don't get no better!. rop:
