Sorry about your luck with Injected Howard, Hope you get everything worked out and find a shop that takes better care of their customers! Also glad you made this thread to give a warning to anyone who is considering their services. I'll be moving back to Atlanta in less then two weeks and thanks to you I know a shop to avoid.
Sounds like a Ford tuner assumed they could jump into the LX platforms and made a huge mistake. The only cars I know that can boil coolant without big problems is diesels...
I would like to address a reasonable question that has come up on several of the forums in regard to my complaint. That being, Why would I attempt to boost an engine with a stock bottom end? Let me start by saying I feel I am like probably 80% of the owners of our wonderful rides in that: A) Like most other members, I don’t consider myself a “mechanic” though like me, I suspect most are handy with tools. I grew up changing water pumps, plugs, swapping out carbs and even installing the occasional shift kit. Never a piston, or went inside a motor. I have plenty of common sense, I do minor work but believe in hiring professionals for the professional work. I’m paying for and therefore demand professional work B) I look towards this and other forums as a valuable source of information for mods, common concerns and OEM complaint resolution. I have been a member of several LX brand forums for almost 3 years, since my initial purchase. Like most of us, I was pleasantly surprised when, I found myself “teaching” some of the techs at the local dealership, that a second set of screens was available by simply holding down the 2 buttons on the steering wheel, LoL!! While all auto forums have their value, I believe these LX forums to be unique in that we members tend to have a few more grey hairs and therefore our posts are almost always intended to be spot on. We tell less big fish stories and usually base our posts more on fact or the honest attempt, rather than testosterone. So, when considering a particular mod, I did what most do and scour the forums, trying my best to evaluate everything. The vendors with a healthy dose of skepticism and with the most weight almost always given to the individual poster. The consensus of this particular case was that boost was safe on a stock bottom end @ 6 lbs. With a proper tune. I combined this with my own intended use and habits. That of a normal 50+ man who’s car is primarily for shows, the occasional out of town family trip and an anticipated trip to the local 1/8th mile track a couple times a year. I installed the turbo kit myself, loaded the base tune from the Mfgr. and called IE to refine the tuning. They asked for and were given the mod list and history of the car. I asked them if I needed to haul the car or if the base tune would do, given the 350-mile trip to their shop. I was told as long as I didn’t go into boost, it would be safe to drive to them. The car was never put into boost or even close, per the original Mfgr’s instructions until IE did so during their tuning. There was absolutely nothing wrong with the car when it arrived at IE. They had the laptop hooked up from the start, yet even after being told there was bubbling going on in the coolant tank, they dismissed this as nothing and chose to continue. The car was totally in the hands of the experts and the result is in their lap. It’s time they step up and stop trying to pass the buck.
Howard, just do the nasty and call a blood sucking lawyer....I think if they haven't resolved it yet, they aren't going to unless forced to by law....JMO
yup, im just astounded that so many of you refuse to call an attorney. so many of them now will offer free advice in hopes you enlist their services.
Howard, IMO, you "DO NOT" need to explain to us why you added mods to your car. Those on other forums who asked those questions obviously do not know the ins and outs of our whips? Now, IE on the other hand, OWES everyone an explaination. JMHO!
Most of these issues fall just below the "attorney is worth it" line. For an attorney to handle anything it's going to take a grand or few just to start. Then you're going to need a court accepted "expert witness". Small claims is often the way to go. Around here you can sue for up to $7,500 in small claims court. Also, many attorneys will give an initial free consultation (usually up to an hour) and then you decide to go from there. The problem would be finding an attorney who would do this who has also had some experience with this type of claim.
I guess he could get some advice and proceed to SCC, but $7500.00 will be exceeded...short block, 2 turbos, etc....WELL above $7500.00
I'm not ruling anything out at this point. These things are best taken care of step by step. Meanwhile, keep the questions comming, here and elsewhere. thanks!opcorn:
Howard, this just plain sucks and you know how I feel about it. I feel like an asshat for throwing their name at you. You tried to resolve this way before coming forward publicly on the Forums. It's obvious that they have no intentions to work with you and accept responsibilty.Lawyer up. Did you ever get a copy of your tune? Why would they lock you out of your tune but didn't lock me out of mine? <<<no answer needed>>> Everybody's a fuckin hero when things are clicking along smoothly. Until a hangup or issue comes up and then it's the same old shit....I didn't do it.....it's not my fault.....I have 25 buzzillion happy customers.....Man I'm sorry but I can't do anything for ya.... I don't care if you sell Tires, catch cans, or Tunes........If you can't service what you sell, get the fuck out the business. (end of rant)
Jim, Don't give it a second thought about sending me there. They did right by you and thats all you had to go on. You do bring up a good point about the lock though. ARIC, Jim said you didn't lock his tune, why mine? when did you know you would need to lock it? An hour after I got there when I mentioned the bubbles in the coolant? Humm?
In the absence of any response I'd guess they didn't lock your tune because they knew it was bad at the time. My guess is this. At some point they decided to lock their tunes. Either for the same reason other tuners lock their tunes or because their "supplier" made it a condition. I'm guessing that Jim's tune didn't get locked, either because it was before the policy or someone just screwed up and forgot. I don't think they intentionally gave you a tune that they knew was bad. If they intentionally gave you a bad tune then they might be open to some pretty serious criminal charges. I think it's more likely they thought their tune was ok but just didn't know any better. That would just make them liable .
Hopefully they man up and at the very least, send him his tune...which would be changed anyways to reflect and AFR that was much richer than the tune that led to those dyno sheets.
I had a similar fall out with the "know all Guru" Johnny Lightning, when I had my supercharged Harley truck.. But mine was simple bolt on, and tune stuff... I called them one day because I had just bought the truck 3 months prior and I wanted to drop some cash for some horse power.... Well they sent me a Diablo predator with a tune for a +8 pulley.. The kit I Bought was like $800 and It came with the pulley, belt, Denso ($100) plugs, and the predator... no big deal... ran extremely well on the street, decided to take it to the strip.. CahBlowey!!! Dropped a cylinder... But it did run a 14.00 on 7 cylinders... We couldnt figure out if it burnt a piston or a valve, it burnt the centers out of the plugs all the way down to the ceramic, so we decide to take the motor out the next weekend... I call Johnny Lightning talk with them one time after the inscedent told them what happened, couldnt get them on the phone after that. They wouldnt return phone calls or nothing... i know the exact sick feeln you got bro it sucks!!!
The fact that they won't give him a copy of his tune, in the midths of all this, is an admission of guilt.(IMO) If the tune was OK, I'm sure it would be all over the forums to prove their innocense.
The fact that they are reading this thread everytime there is a new post and still refuse to post up speaks volumes. Yea, they don't log in, but since I have their IP Address, and I can see IP Addresses (including guests), I have matched their IP Address to their registration IPA. Let's step up IE, you are only hurting your business. Nothing wrong with making a mistake, its how you handle the business afterward that makes a good company.
