About 33K on the car now and I've developed the dreaded "clunk" in the front suspension. It's quite pronounced. Took it in for the 33K service (oil change) and mentioned the "clunk" since I wanted to deal with it before my 5yr extended warranty expires.
The service advisor notes that some things are covered under the extended warranty and some are not. Basically if they replace a part it's covered. "Adjustments" are not covered. So if bolts have come loose and tightening them up solves the problem that won't be covbered... wtf. Maybe some warn bushings and the like aren't covered. He says he really can't say what is or what's not since he just deals with part numbers. Parts x, y, and z need to be replaced and he looks up x, y, z part numbers to see if they're covered or not. Ok, fine.
The tech goes for a ride with me after the oil change and makes a point of mentioning that it seems I have some suspension modifications. Notes that he's just mentioning it because Chrysler is tightening up on that sort of thing and it may be a factor. Says that, in fact, a factory rep is there that makes the decision on these sorts of things and we might talk with him (apparently he comes by periodically). I tell him I'm good with that and I'm prepared to do battle. I've only got hotchkis sways and a DC strut brace.
Get back and the SA says I can talk to the Service Manager before we go ahead with the issue. Steve Rogers is the Normandin Chrysler service manager and is a terrific guy. Steve just says he just wanted to be very up front since the techs said there were some modifications and Chrysler is getting really sticky about that sort of thing and he wanted to be sure everyone was aware that there could possibly be issues if the mods had anything to do with whatever they find. Fine, no problem, I'm aware of Magnuson-Moss.
He wants to make it clear that I'm going to have to authorize ($270 in this case -- up to 2 hrs) to diagnose and if the problem is not covered under warranty I'll have to pay the diagnosis too. Fine. And if the problem isn't covered under warranty I'll have to pay for the rental car. Fine.
Crap. It's like rolling the dice in Vegas... It's a bummer that Chrysler is getting all hard assed about this sort of thing.
Tentative appointment to drop it off next Wed. I'm going to adjust/check my hood stops/bumpers and probably remove the strut brace this Sunday.
The service advisor notes that some things are covered under the extended warranty and some are not. Basically if they replace a part it's covered. "Adjustments" are not covered. So if bolts have come loose and tightening them up solves the problem that won't be covbered... wtf. Maybe some warn bushings and the like aren't covered. He says he really can't say what is or what's not since he just deals with part numbers. Parts x, y, and z need to be replaced and he looks up x, y, z part numbers to see if they're covered or not. Ok, fine.
The tech goes for a ride with me after the oil change and makes a point of mentioning that it seems I have some suspension modifications. Notes that he's just mentioning it because Chrysler is tightening up on that sort of thing and it may be a factor. Says that, in fact, a factory rep is there that makes the decision on these sorts of things and we might talk with him (apparently he comes by periodically). I tell him I'm good with that and I'm prepared to do battle. I've only got hotchkis sways and a DC strut brace.
Get back and the SA says I can talk to the Service Manager before we go ahead with the issue. Steve Rogers is the Normandin Chrysler service manager and is a terrific guy. Steve just says he just wanted to be very up front since the techs said there were some modifications and Chrysler is getting really sticky about that sort of thing and he wanted to be sure everyone was aware that there could possibly be issues if the mods had anything to do with whatever they find. Fine, no problem, I'm aware of Magnuson-Moss.
He wants to make it clear that I'm going to have to authorize ($270 in this case -- up to 2 hrs) to diagnose and if the problem is not covered under warranty I'll have to pay the diagnosis too. Fine. And if the problem isn't covered under warranty I'll have to pay for the rental car. Fine.
Crap. It's like rolling the dice in Vegas... It's a bummer that Chrysler is getting all hard assed about this sort of thing.
Tentative appointment to drop it off next Wed. I'm going to adjust/check my hood stops/bumpers and probably remove the strut brace this Sunday.
Pretty shitty.
hahaha
). I guess he couldn't get the part number to come up because he was probably using the 2006 part number and they revised them in 2009?
