We have recently been hit for over $5,000 in charge-backs from purchases made with fraudulent credit cards, and due to this, we have no option but to change our policy. Effective immediately, we will only be shipping to the billing address of the credit card used for purchases, unless special arrangements are made with us (see below*). Additionally, we are using a 5-step Fraud Score to analyze each order to determine the validity of the payment details, as shown here: If any of the above checks does not pass, we will not process your order until we speak with you via phone or email. Our first step will be to call you, and we cannot reach you we will leave a voice mail and send you an email. As soon as we verify the area(s) of concern and validate the information, we will process your order. *Special Arrangements: If we know you either from a previous valid order, communication on the forums, known in person, or something where we are assured there is no fraudulent activity, we'll process your order right away as we have been. Please call us at 888-SPD-LOGX to discuss your order in advance or place it via phone with one of our experts. I'm sorry for any inconvenience this causes, but we have to take these steps to ensure the security of our customer payment information and prevent future fraudulent orders being placed. If you have any questions please email me directly at [email protected] or call us at 888-SPD-LOGX. Thank you, Lisa | Speedlogix
I feel ya Lisa. Shit sucks, but I know what you're going through. We simply DO NOT do business over the phone, period, because of all the issues. Sorry you guys have experienced some bad results. Good luck going forward, though. This should eliminate any jackasses trying to screw ya!!!
