New Billet (T-6061) CPR Fuel Rails w/ Solid Billet Mounting Tabs - 5.7L, 6.1L

do this have the same problems the old CPR raisl had with not lineing up right?

 

I sent two emails from this forum...........no response. I left a telephone message to please call me, no call back. I finally called and a gentleman answered the phone, I pay to overnight them so I can get them plumbed to my newly installed 426, for this weekend. I guess I expected better, a response to my emails would have been nice, and a better product (for 300 bucks) than what I received. Mine dont look as nice as these....http://www.bmcspeedshop.com/product_p/cpr4004001.htm

Regardless I am packing them up and sending them back.

Thanks

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not the first time i have seen comments on non response steve. i am sure this will all get worked out in the end.

 

I received an email from you on February 20th, and forwarded it to Mikey as I was at Diablo tuning that day. Mikey said he spoke with you via phone about an hour or so after that and since you needed the rails for the following day (a Saturday) we couldn't accommodate.

The following week, Mikey got your voice mail after hours before you purchased the rails, called you back (it rang and rang and rang, with no voice mail) and then you called us again and he placed your order for the rails. That order was placed on February 25th.

I am sorry if that is considered poor customer service to you, Steve, but I don't know what else we could have done.

Regarding the actual fuel rails, I don't know how to address the fact that CPR designed and is releasing a new style of fuel rail, and had a previous fuel rail design on the market. I thought it was a good thing we bring these to the forum members, but I am not sure now.

If you are sending these rails back, please call us first at 877-BMC-RWHP.

It's also not the first time I've seen comments like this when the poster hadn't contacted us about an issue, Chris.

 

true....... not pointing fingers lisa, just simply stating what has been said before on more than this forum and on more than one occasion, by more than one individual. i also speak from experience.......

 

Sigh ... There are 3 of us on this forum probably more than any other vendor on here...we have a 1800 number ...an online store open 24/7..live help through the webstore that is often availBle even after hours....and all of us have instant messenger names listed on our profiles....so I guess I don't know how more accessible we can be...

Anyway these new rails are sweet thanks lisa for your hard work Again on bringing yet another new product to this market

 

We are far from perfect, like everyone, and the busier we get, the more challenging it is to get back to everyone the exact moment they send a PM and I know we fall short sometimes. All I can tell you is that we love what we do, we work as hard as possible to get everything done in a timely manner, and a phone call is always appreciated as it's the quickest way to get in touch. But, thank you for continuing to bring up the handful of times we do fall short, while PMing me to ask for help and 'how to' advice on pinning a crank for a supercharger kit that wasn't even purchased from us.

 

Like i said I emailed twice and left a phone message. I left you my private cell phone, not the vendor cell. No one ever got back to me or attempted to call....... until I called and got someone on the 25th.

Lets get past "who shot willey" and get to how WE can resolve this issue. I have built a custom fuel system and selected your product, however it is not "BILLET", it is an "EXTRUSION" and machined part with welded tabs. Not even in the same class as the Mopar or Aeromotive "BILLET" part. I for one dont like to pay for something that isnt what it is suppossed to be.

I will post a picture of what I received shortly.

Possibly then we can work something out.

 

see the pm i sent you and maybe go back and rethink this part of your response......

 

Like I said, Mikey called you at the number you left on the voice mail, whatever number that was, and it just rang, with no voice mail for him to leave you a message. I'm sorry that you feel as though we didn't call you back, but we did. In fact, Mikey spoke with you the same day you emailed me, about an hour or two after you emailed me, so I'm not understanding what the problem is. I'm sorry that I was not in the office when your email came in, but I forwarded it to Mikey within about a minute and you guys talked on the phone. Then the following week you purchased the rails, so if you were so displeased with our customer service from the week prior ... I guess I am not following all of this because all along it hasn't been an issue, but now it is?

Right on the page for the CPR fuel rails, it says the rails are billet with welded tabs. I'll await the photos you are sending of your rails, but I've never seen any Hemi CPR rails that aren't billet with welded tabs, as shown in the photo on the product page: http://www.bmcspeedshop.com/product_p/cpr4004001.htm
We are not the manufacturer, but we have supplied the product information and photos as provided by the manufacturer, which is accurate.

Your issue over the rail quality was not been brought to our attention until I posted information about the new CPR rails, so if you're wanting to swap the rails you have for the new ones, we can do that. Please just let me know what the issue is, and what you would like to do, and we will help you out.

 

Pictures

Enough said why I am unhappy........

 

So, I am really confused now ...

You posted pictures of CPR fuel rails. You have exactly what is shown in the photo on our site, except yours are red. Those are the CPR fuel rails, I really don't know what else to say. Here is the photo right from our online store, showing the welds (in addition to the text on the product page that says the tabs are welded):



So, is the issue that you found other rails you like more, and want to return the CPR ones? It doesn't seem like the issue has anything to do with anything that was being discussed in the first couple pages of posts. Please call us Monday at 877-BMC-RWHP so we can clearly discuss the actual issue.

 

I didnt find anything I liked more. I originally called for "billet" fuel rails not welded extrusions. The photo you had posted was the smallest possible and the obvious "workmanship" issues did not show as these most clearly demonstrate.

So you really think these are worth the money your ask for them????? Clearly you have to be kidding??!?!?! Thats is welding????

The Mopar billet rails shown are not what I was looking for. I have owned these for over a year and were slated for a 392 project. I was looking for larger rails for a 700hp+ application. Yours will work, but so would 1/2 pipe with holes drilled, these are not very aesthetically pleasing at least not my standards. Now Aeromotive or the ones you are showing on this thread...now thats machined "billet".

As I told you, I will ship them back and deal with AMEX myself.

Just to clarify what an "extrusion" is vs a T6061 "billet" piece looks like.






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wow thats CPR for ya. at lest these ones fit on the car though.

 

Steve, it's 100% fine with me if you don't like the quality of the rails and wish to return them. I have run CPR rails on my multiple award winning 850+ hp Mustang for years, so to me, they are great. If it's not what you want for your vehicle, it's not a problem to return them. We have never claimed these to be solid billet, and there are 3 photos on our product page, showing the rails, along with a description explaining the tabs are welded. There are numerous threads discussing the rails, and while I am sorry they aren't what you wanted, I don't understand why your initial posts here were centered around the communication issues, which I clarified, and turned out to not even be related to anything that is a current problem. Then your posts took a different turn, and now we're seeing what the real issue is and that is that you expected something else and don't want these rails. Again, it's not a problem to return them, although you shouldn't have installed them if you were so unhappy with how they looked. The appropriate thing would have been to contact us immediately when you received them as I am sure you must have instantly decided you didn't like them, right? Why install them, and then post that you're going to deal with AMEX when you had never contacted us directly after you received the rails? I just don't understand that at all, especially from a fellow vendor.

So, like I have said before, if you would like to return the rails, call us tomorrow at 877-BMC-RWHP. Once we receive the rails, we will inspect them and call you about the credit back to your card. Assuming the rails aren't scratched and are in new condition, we will give you the address to send the rails to and return them even though they have been installed.

Thank you.

 

Not sure what you mean by this? When did you have an issue with CPR rails not fitting? We have sold dozens of rails and have never had issues. The only issue USED to be on the 5.7L, you needed to modify the intake to make them fit. On the 6.1L I have heard of no issues, in fact there are several members on this site running them for years with no issues...Scott 1FST4DR comes to mind off the top of my head.

 

1) I mentioned I emailed twice in February and called. That is a fact and there is no misunderstanding on my part. A return email from someone would have been nice back on the 20th of February. As a vendor here I certainly didnt expect to be blown off with that many attempts to buy one of your products.

2) Once I got a hold of someone I needed the rails overnighted to meet my schedule. Why?? Because the rails and manifold went to the fabricator to plumb it up. Why?? because i had an engine and vehicle that needed to get going on Saturday. So that is why they were installed.

3)I picked up the completed assembly Saturday afternoon PST. Did you really think I believed someone from BMC would respond to me on Saturday at 1:00pm PST. I doubt it. So please lets not go into what would have been appropriate.

4)The rails are going back and are already boxed up. I have now an extra $195 set of hoses and fitting that will fit your rails. Now I have to go find a substitute or install smaller rails. Oh.....let us not forget all new plumbing for the new rails........ plus removing the manifold, again.

5)The rails are boxed and in the same substandard workmanship I received them in. They are going back tomorrow.



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1) We DID talk to you via phone the same day your email was received. If you sent one prior, I apologize but I have no record of it anywhere. I did receive an email on February 25th and Mikey spoke to you via phone. I did not receive an email prior to that so we didn't blow you off.

2) All I was saying is that things change once a product is installed. Of course, we didn't even know you were unhappy with the rails at the time you received and installed them, and if we had been aware we would have advised you to not install them unless you want to keep them. I am sure you understand that once a product is installed and used, things change regarding its condition and ability to re-sell.

3) We are open 10:00a - 4:00p Saturday, so if you would have given us a chance and called, you would have gotten in touch with us and it would have all been handled then. Mikey and I are both here Monday - Saturday.

4) So, you installed the manifold with the CPR rails even though you don't like them this much? I'm not really concerned with that level of detail on your install as I have my own projects to worry about, I just don't follow the process here of us never being told there was an issue all the way to installing them and suddenly when the new rails are released it's such a big deal.

5) Like I said, please call us to discuss this. Where are you sending the rails? A credit cannot be issued if we don't show receipt of the rails, so I am just trying to avoid a problem if you send the rails somewhere without an RMA and without us knowing where they are going. I'm not trying to make this difficult for you, and I have said many times now you can send them back. I don't understand any of this.

BTW, this is a thread about the NEW CPR FUEL RAILS ...

 

Are there going to be other colors available? Blue for instance?

 

I have heard from alot of people that the old CPR rails didnt fit for shit. I am not trying to knock these as this thread has way to much of that already. but I agree with steve those welds are UGLY. It just shows how much quality of workmenship was put in to them. I would rather pay a little more and have somthing I could be proud of to have under my hood.
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