Southern California Owners Beware Of Star Chrysler Jeep In Glendale, CA

Regional Chrysler/Jeep service rep?

I probably wouldn't have dropped the boom right away and at least let the service manager look at it. But then again, maybe your service advisor should have looked it over after the job. I think I would have taken it in first, told the service manager that you're so pissed you'd rather not talk, pointed at the damage and see what he had to say. They just might have made it right by you.

 

This is why Im on a first name basis with my Serv Manager. "Gilbert", Orange Coast Jeep/Chrysler.

 

That freaking blows fellow Drewski! I can't stand it when people don't take pride in their work, especially when it comes to our cars! I hope you get it all taken care of Brudda!

 

For starters, installing the Kicker upgrade system does not require access to or removal of the radio, and does not require the removal of the shift bezel or center stack bezel. Considering this and the armrest damage, whoever was doing the install had no idea what they were doing. I'd take some clear photos of the damage before you return to the dealership. And I would make sure that the door panel is replaced, not glued back on as I suspect they may attempt. Make sure they order you a brand new door handle as well. Then find yet another new dealer.

 

Me to "Bob" Diehl Chrysler/Jeep/Dodge and I have his personal cell number:king:........I hope they take care of you Drew if not call the Zone Rep manager and if nothing then the Better Business Bureau

 

Drew here is what they should have done on the install-Courtesy of our one and only Resumespeed

http://www.wkjeeps.com/wk_kicker.htm

 

Those are both right about the same height. I'd look for the guy wearing a motocycle chain as a belt.

 

What I would be ticked off about more than anything is the fact that they did not fess up to the damage. Whoever caused it certainly had to know that it happened, especially the bezels and door panel. If it were me I'd go to the service dept. and ask to talk to the "tech" that worked on the vehicle, and then look him straight in the eye and ask him why the damage was not reported.

If I owned the dealership that employee would be history - not for causing the damage, sh*t happens, but for not fessing up. A new door panel is going to cost the dealer $300, the door handle $40, and maybe another $50-100 for the bezels.

You'd better also closely check every other area involved in the Kicker installation - all of the cargo area trim pieces, the front left kick panel, the Kicker wiring under the hood to the power box, and the rear door panels.

 

seriously, belt, belt buckle, something clipped on belt. That's my guess and I'm sticking to it. (I used to have one of those Harley primary chain belts many years ago. Tore the chit out of everything I got near).

 

He's right Drew obviously whoever did it was lazy and did not care for what he was doing nor take pride in his/her work. Check the entire door seal area for watch/ring scratches and your tailgate area. I had this happen to my Hemi truck but luckily I take ALOT of pictures and was doing a before and after phot session for HTC on my side mirror install and the installer scratched up my door seals bad and would not fess up until I showed the owner pictures from just the night before showing the exact area perfect. It sucks this happened and could have been avoided if people took pride in their work. When I got the Jeeps window tinted and inspected the entire Jeep for scratches and did not find one or any water spots on the door I went back to the install area, shook the window tinters hand and gave him a $20.00 for taking care of my baby, GUARANTEE you that will sit in his mind on his next install

 

That suxs Drewsky man, I didn't know this happened to you.... Make them pay for it... I know you left the dealer without checking the vehicle and they said they didn't do it...

BUMMER

 

When you take it in and he says no problem we'll take care of it, tell him you're a bit miffed over the whole thing and it would be a nice gesture if he threw in the lasted NAV disc update.

 

They just came out with this year's update. But I don't know that there is a hack for it. You don't need the update unless your neighborhood was missing from the last one.