Excellent customer service

Discussion in 'General Discussion' started by BTLFED, Feb 23, 2008.

  1. BTLFED

    BTLFED Full Access Member

    Messages:
    257
    Likes Received:
    0
    Joined:
    Dec 16, 2007
    Location:
    San Antonio,TX
    Thursday afternoon I decided I was going to go to the track on Friday, I emailed Modern Horsepower and recieved a email back almost immediatley asing for my stock tune. It was 5PM CST and within 1 hour I had a tune. I wasnt really happy with the tunes performance so on Friday I called Modern Horsepower and they contacted Dave@B&G who modified my tune and resent it back. On Friday by 5PM my biggest worry was traffic on the way to the track. We really have some excellent vendors and I think we should always post the good and the bad. Im happy to say I havent run into the bad but so far the good has been. These guys have given me great prices and excellent customer service.

    Mike@BWoody
    Andy@Modern Horsepower
    Dave@B&G
    Mike@Diablosport
     
  2. Derwood98

    Derwood98 Banned

    Messages:
    210
    Likes Received:
    0
    Joined:
    Dec 19, 2007
    That's awesome!! There is nothing like good customer service. Looks like they took good care of you. How did you run?
     
  3. BTLFED

    BTLFED Full Access Member

    Messages:
    257
    Likes Received:
    0
    Joined:
    Dec 16, 2007
    Location:
    San Antonio,TX
    13.1 was best NA, corrected to a 12.84. 12.3 on a 125 shot with traction control on.
     
  4. Derwood98

    Derwood98 Banned

    Messages:
    210
    Likes Received:
    0
    Joined:
    Dec 19, 2007
    Sweet! Those are great times. It's nice to have people getting your back when you need them. Congrats!
     
  5. Patrick G

    Patrick G New Member

    Messages:
    157
    Likes Received:
    0
    Joined:
    Jan 10, 2008
    It was good meeting you at the track John.
     
  6. CentralTexHemi

    CentralTexHemi PUNISHER

    Messages:
    5,844
    Likes Received:
    0
    Joined:
    Dec 19, 2007
    Location:
    Tejas
    That is some quick service no doubt, props to all involved. John were you happy with the nitrous run, all go well?
     
  7. BTLFED

    BTLFED Full Access Member

    Messages:
    257
    Likes Received:
    0
    Joined:
    Dec 16, 2007
    Location:
    San Antonio,TX
    Wade, Im happy with the performance of the Kit and controller. I am happy with my time but I dont think it is the best I will see. I was just viewing my datalog and you can clearly see the RPM spike up and then fall back down, Im pretty sure there is a quicker ET.

    Turn around on my tunes was freaking amazing.
     
  8. nevinsrt

    nevinsrt Getaway driver for hire

    Messages:
    14,747
    Likes Received:
    0
    Joined:
    Nov 7, 2007
    Location:
    Albuquerque, NM
    Awesome!!! :rock: