DCR Customer Service A+++

Discussion in 'Darrell Cox Racing' started by Cygnus, Apr 22, 2008.

  1. Apr 22, 2008 at 2:52 PM #1
    Cygnus

    Cygnus Platinum Supporting Member

    Messages:
    4,679
    Likes Received:
    0
    Joined:
    Dec 4, 2007
    Location:
    St. Pete, FL
    Big thank you to Jennifer @ DCR!

    Last Friday I called DCR to find out if the Big Oil Filter Kit for the Neon SRT-4 was in stock. I spoke with Jennifer at DCR and she took my order via phone. Not aware of the GB, she was kind enough to let me know there was one and the price for the item was at a lower price on the forums.

    She told me it would ship out Monday and I said that was fine. My wife is home sick and she sent me a text saying the DCR Big Oil Filter Kit arrived today. I was shock! Didn't expect it to be here so quickly.

    Jennifer's customer service skills are amazing and she backs up what she says. Shipping/Order turn around was FAST! I am another pleased customer, it was a pleasure doing business and I will soon do business again as... like always... there are a lot more parts DCR offers that I would like to buy.

    Thank you again,
    Jesus
     
  2. Apr 22, 2008 at 2:58 PM #2
    1bad4dr

    1bad4dr Mr. Meany

    Messages:
    19,670
    Likes Received:
    0
    Joined:
    Oct 10, 2007
    Location:
    Corn Country
    Excellent CS report Jesus.

    We absolutely LOVE to hear positives about our guru's that build and sell us stuff. hehe

    And yes, Jennifer is absolutely the best. lol So is the rest of the DCR Team.
     
  3. Apr 23, 2008 at 3:43 PM #3
    1kysrt4

    1kysrt4 New Member

    Messages:
    55
    Likes Received:
    0
    Joined:
    Jan 2, 2008
    Wish I could say the same.
     
  4. Apr 24, 2008 at 7:02 AM #4
    SpaRTan8

    SpaRTan8 New Member

    Messages:
    54
    Likes Received:
    0
    Joined:
    Nov 17, 2007
    Darrell, Jen, Jason, and Nubbs have always been the best to me.
     
  5. May 17, 2008 at 7:03 AM #5
    1kysrt4

    1kysrt4 New Member

    Messages:
    55
    Likes Received:
    0
    Joined:
    Jan 2, 2008
    I've been waiting for my oil kit, battery kit, and overflow tank for almost 7 weeks.
     
  6. Jun 16, 2008 at 10:30 AM #6
    DCRRACING

    DCRRACING Supporting Vendor

    Messages:
    206
    Likes Received:
    0
    Joined:
    Dec 6, 2007

    We had some in shop issues to take care of and we did get backed up on orders. We are very sorry this happend but we have got everyones orders caught up. So we are back on track.

    Thanks, Nubs @ DCR