Customer Service

Discussion in 'BWoody' started by sdcarguy, Jun 5, 2008.

  1. sdcarguy

    sdcarguy A bit off

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    Most people post when they get poor customer service but not when they get great so I thought I would be different...hell I am a bit off you know...

    So I ordered the new intake gaskets Stanko was talking about to replace my other spacers. I ordered these last friday. I called and talked with Mike and told him that I had to have them by the 6th as I have to drop my car off on the 9th and these needed to be on. Well he told me that he was supposed to have them on monday or tuesday and that he would get them to me by friday. Well his vendor was slacking and didnt get them to him till this morning...so whats Mike and his crew do...overnights them! Thats right I got a tracking number this morning from them for fedex overnight and delivery date of you guessed it the 6th! I wont have much time to test these to right up a review for a bit but when I get my car back I will for sure...

    Oh yeah I forgot after I got my bwoody end links installed to say thanks. So thanks for those also! They work great!
     
  2. MOL

    MOL SHOW & PERFORMANCE

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    That Is Great News John. I Love It When Venders Go Above And Beyoned To Get Part To The Customers Quickly.
     
  3. HalV48

    HalV48 They Call Me Patron

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    Way to go Mike at BWoody. Lov to hear stories like this.
     
  4. HEMISFEAR

    HEMISFEAR Ur Friendly Canadian

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    Actually John, BWoody's Mike did the exact same thing for me! I needed them by a certain time for my install and it was a last minute decision to try these out. He had to check if they had some in the warehouse. They were overnighted to me as well in the end. Much thanks guys at BWoody and this goes a long way with me. I will definitely be a repeat customer. Props for some great service!
     
  5. Stretch

    Stretch Silver Supporting Members

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    Always nice to hear something positive about our vendors!
     
  6. MotherMopar

    MotherMopar The One, The Only... MOMO

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    x2
     
  7. diegochrysler

    diegochrysler Jose"GR8CHORIZO"Jalapeno

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    X tres!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
     
  8. 1bad4dr

    1bad4dr Mr. Meany

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    Yup, Mike and Greg are AWESOME...

    Glad they took care of you Johnny boy...
     
  9. gregg@bwoodyperformance

    gregg@bwoodyperformance Supporting Vendor

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    thanks guys we try to be the best when it comes to customer service. thanks again
     
  10. SRTthis

    SRTthis SVT Powered

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    hell yea mike and gregg even helped a lightning guy out! i needed 2 sensor bungs and mike got me that shit the day i asked for them when no one else could have it for a few days!!!

    mike your nitrous sales start picking up yet? im sending everyone i know who needs it to you guys.

    Gregg,
    you ready to run that SRT10 yet? im gunna try to make a street tire pass next friday... hopefylly it doesnt get to crazy before the 330... last time i did street tires i pointed it at the wall