Hey everyone ... can use some advice for a situation I see can be pretty messy with my dealer ... My 300 SRT has been to the dealer once since I bought it about a year and half ago. Recently it went back for some warranty work ... 1. Blown power steering pump 2. Condensation in fog lamps 3. Vacuum leak 4. Blown rear sub I called the dealer and was told they didnt want to work on my car because: 1. I didnt buy it from them (when I went there to buy it but they wanted to sell me dark silver instead of black .. their loss) 2. With all the work I needed, dealer claimed they dont make any money on warranty work (bullshit!) Well this dealer also owns a chevrolet dealership which we buy all of the commercial vehicles for our business .. the sales manager there called the chrysler service manager .. problem solved .. car went in.. Well things went great, they fixed everything perfect with no problems and even did the coolant flush TSB without me requesting .. perfect! I pick up the car on friday to find .. a grease stain on the cloth located on the drivers door panel AND a cracked front bumper .. When I got to the dealership on friday (keep in mind the service dept was closed when I got it - mistake on my part) Well the car was drilled into a very high curb stop and cracked/scratched the front bumper .. now it is not too bad but it is noticable .. it didnt scratch the underside but the front where its seen ... Now knowing they didnt want the car in there in the first place .. I dont know whats going to happen on monday .. I had to take the car so no one saw it except me and my dad who dropped me off .. i did take pictures with my camera phone before I moved it ... Should I request they paint the whole bumper or just cover up the scratches? Keep in mind the underside of the bumper was scratched a very little bit but nothing visible ... Any advice would be appreciated!
uh i'd make them paint the whole damn thing...they cant just mess up your car then be like eh lets just put some nail polish on it to hide it...i'd go at their freaking throats lol
exactly, but I have my own body shop that i know and trust do all my work .. they are going to want to fix it themselves .. i dont know if im comfortable leaving it there again ...
that'd work, then get your shop to fix the other and ebay it. you could do that too and make those bastards at the dealership compensate you in some way/shape/form
then you just say "i will not leave it with you again and will have my body shop of choice do the repair" and send their ass the bill...
good advice curtis ... i knew all this in my mind, but then i thought that they valued my business through their chevrolet dealer so they would take care of me also knowing that their margins may be pretty low on just warranty work that they would be more careful especially since we are talking about dodge/chryslers top product line ... we will see what happens though .. steve .. dont you think this is kind of an aggressive move .. keep in mind this is the only 5 star dealer near me and its going to basically fuck me over when or if i go there for future work ... they kinda have me backed into a corner
How far away is the next closest one?... I'd rather take it further if its within reason than take it to a place thats gonna destroy my car lol
this is a 5 star dealer though .. the other 5 star is about 20 miles in the opposite direction ... i guess i should have forced them to bring the car from another dealer when i bought it .. i bought the car about 40 miles away .. the only reason i did that was because they let me take their demo SRT home for the weekend and they had exactly what i wanted
I find being as polite and articulate over the matter works best for me. My car has (thus far) been treated as a celebrity. Never driven without me and left parked INSIDE the garage! I was impressed.
20 miles isnt that bad...its not ideal but if it means that you do not have to have your car destroyed (and god knows what else they did to it since they obviously didnt give a crap about it) i would 100% be going there... thats just what i would do...i would have ZERO faith in them and wouldn't let them touch my car without me standing next to it
Funny you should mention that C. Wife brings Jeep in for misfiring and CEL light. Charged for diagnosis at 92/hr. Tune up and induction/injector de-carb/cleaning. Cleared Cel. Dealer says problem fixed. 35 miles later...CEL comes back. Call dealer and bring it in. They want to charge me for another diagnostic at 92 bucks. Me: WTF!!??!?!?! "Ok, so let me get this straight...you want to charge ME for another diagnostic because you didn't find the root cause the first time? That's like a doctor opening up a patient and suspects two issues, fixing one without exploring the second, closing it up only to have that patient come back and go through the testing again, another surgery to get at the other issue and charged twice. lol...I dont' think so. If you would have diagnosed it properly the first time I wouldn't need to speak to the Service Manager THIS time. Thanks...I'll wait." <Crazy eyes given over the phone lol.>:chair:
Hmm, 5 star dealer or not, this is crappy service. I'd be getting the car repaired to your specifications by someone who's not incompetent, like this dealer, and sending them the bill. If you can't get them to pay the bill, then take this as a lesson learned and don't give that dealer any more of your Chrysler business. I got the "dumb girl" treatment at the dealer where I bought my Charger and found a Chrysler dealer 50 miles away who does right by me every time. They do warranty work and service work for me and often find things early, like my tranny leak. Yeah, its fifty miles, but I'd rather drive further and get treated like a queen, than drive down the street and get treated like crap. Just because a dealer says they're a five star dealer doesn't mean they are incapable of screw ups, your situation should be proof enough. The fact you had to do some arm-twisting to get them to work on your car in the first place should've been a red flag. You're the customer, its your car, you have the right to take your business elsewhere.
Or...you can be like me and have their service manager fired...and have them fear you every time you walk in the Service Dept.. and AGAIN for the record...i did not TRY and have him fired...that was the owners choice lol
Chrysler's warranty is good at ANY authorized dealer. You resolved that problem yourself but I'd followup with a written snail mail complaint to the Chrysler regional representative just to let them know. Warranty work is at a fixed rate. It's not as much as they would charge a customer for the same work out of warranty. It's enough that if the service department were sitting idle it would be better to have them doing warranty work instead of sending them home. Doing warranty work is part of the agreement they have with Chrysler to be an authorized dealer/service department. 5 star gets you benefits and is contingent on pretty much glowing customer surveys and feedback (high 90's percent?). At least that's my understanding. I would not assume you're going to get flack when you go back. I'd just be prepared and have thought about it ahead of time if that is their response. I'd just say "please fix it". The body and paint shop will make the determination what needs to be done to do that properly. It sounds like you have the expertise to verify the end results. If it's substandard then take it back. Maybe that would be the time to give them an estimate for you to do it. that's what I'd do anyway.
It didn't help the service advisor's mission to get more money from us that I told him I knew for a fact that the Jeep was giving off two codes. I knew what the codes were and they were written down at home (I was at work). In order for them to have started to do their initial repair, they too, should have checked these codes and I'm sure they did but they didn't fix it properly. I had them at, "Hello..is this Milan?"
no disrespect to anyone elses post ... they were informative and appreciated but this seems like the best way to maintain a civil relationship. i CALMLY called the dealer and the service manager simply said "take it in for me to take a look at." I will stop by tomorrow and see where it goes .. I am going to recommend another shop do the work and just ask for them to cover the actual costs or a portion of it at least. I was thinking about it today too ... question .. HAVE YOU EVER PICKED YOUR CAR UP AT A DEALER AFTER IT WAS SERVICED AND IT WASNT WASHED??? first time for me .. :wacko::wacko:
umm, I can understand that but why? Grease spots happen. They take care of them. Something like greasy hand prints on the wheel or something obviously from them would be inexcusable. The service advisor or someone should always do a final inspection including that sort of thing. But maybe the tech had grease on his leg and didn't even know he did it. Depends. The crash was probably the shop boy or person who does nothing but shuttle cars around and sweep the floor. Probably a good chance of termination if he went to the supervisor and told him he crashed... I'd be very very surprised if anyone did that out of malice due to the situation. I'd expect them to maybe hem and haw about it a little and then take your word for it. Unless you know their body and paint shop isn't very good. Hmmm, I think it's the opposite for a lot of us. Last time my service advisor called me up "Ummm, listen, I'm really sorry but the tech splattered some coolant on the hood and front facia when he was doing the coolant TSB. I know you have standing instructions to NEVER wash the car but I wanted to call you before I left it overnight like that. I'll have the detailer clean up just the splatters if you want". They forgot the additive the first time they did that TSB but they're still doing pretty good in my book.
that is exactly right .. i think next time i buy a car i need to look more into their service department then i have .. i mean i fuckin dread going to a dealership and that sucks ..
