New Billet (T-6061) CPR Fuel Rails w/ Solid Billet Mounting Tabs - 5.7L, 6.1L

I received an email from you on February 20th, and forwarded it to Mikey as I was at Diablo tuning that day. Mikey said he spoke with you via phone about an hour or so after that and since you needed the rails for the following day (a Saturday) we couldn't accommodate.

The following week, Mikey got your voice mail after hours before you purchased the rails, called you back (it rang and rang and rang, with no voice mail) and then you called us again and he placed your order for the rails. That order was placed on February 25th.

I am sorry if that is considered poor customer service to you, Steve, but I don't know what else we could have done.

Regarding the actual fuel rails, I don't know how to address the fact that CPR designed and is releasing a new style of fuel rail, and had a previous fuel rail design on the market. I thought it was a good thing we bring these to the forum members, but I am not sure now.

If you are sending these rails back, please call us first at 877-BMC-RWHP.

It's also not the first time I've seen comments like this when the poster hadn't contacted us about an issue, Chris.

 

We are far from perfect, like everyone, and the busier we get, the more challenging it is to get back to everyone the exact moment they send a PM and I know we fall short sometimes. All I can tell you is that we love what we do, we work as hard as possible to get everything done in a timely manner, and a phone call is always appreciated as it's the quickest way to get in touch. But, thank you for continuing to bring up the handful of times we do fall short, while PMing me to ask for help and 'how to' advice on pinning a crank for a supercharger kit that wasn't even purchased from us.

 

Like I said, Mikey called you at the number you left on the voice mail, whatever number that was, and it just rang, with no voice mail for him to leave you a message. I'm sorry that you feel as though we didn't call you back, but we did. In fact, Mikey spoke with you the same day you emailed me, about an hour or two after you emailed me, so I'm not understanding what the problem is. I'm sorry that I was not in the office when your email came in, but I forwarded it to Mikey within about a minute and you guys talked on the phone. Then the following week you purchased the rails, so if you were so displeased with our customer service from the week prior ... I guess I am not following all of this because all along it hasn't been an issue, but now it is?

Right on the page for the CPR fuel rails, it says the rails are billet with welded tabs. I'll await the photos you are sending of your rails, but I've never seen any Hemi CPR rails that aren't billet with welded tabs, as shown in the photo on the product page: http://www.bmcspeedshop.com/product_p/cpr4004001.htm
We are not the manufacturer, but we have supplied the product information and photos as provided by the manufacturer, which is accurate.

Your issue over the rail quality was not been brought to our attention until I posted information about the new CPR rails, so if you're wanting to swap the rails you have for the new ones, we can do that. Please just let me know what the issue is, and what you would like to do, and we will help you out.

 

So, I am really confused now ...

You posted pictures of CPR fuel rails. You have exactly what is shown in the photo on our site, except yours are red. Those are the CPR fuel rails, I really don't know what else to say. Here is the photo right from our online store, showing the welds (in addition to the text on the product page that says the tabs are welded):



So, is the issue that you found other rails you like more, and want to return the CPR ones? It doesn't seem like the issue has anything to do with anything that was being discussed in the first couple pages of posts. Please call us Monday at 877-BMC-RWHP so we can clearly discuss the actual issue.

 

Steve, it's 100% fine with me if you don't like the quality of the rails and wish to return them. I have run CPR rails on my multiple award winning 850+ hp Mustang for years, so to me, they are great. If it's not what you want for your vehicle, it's not a problem to return them. We have never claimed these to be solid billet, and there are 3 photos on our product page, showing the rails, along with a description explaining the tabs are welded. There are numerous threads discussing the rails, and while I am sorry they aren't what you wanted, I don't understand why your initial posts here were centered around the communication issues, which I clarified, and turned out to not even be related to anything that is a current problem. Then your posts took a different turn, and now we're seeing what the real issue is and that is that you expected something else and don't want these rails. Again, it's not a problem to return them, although you shouldn't have installed them if you were so unhappy with how they looked. The appropriate thing would have been to contact us immediately when you received them as I am sure you must have instantly decided you didn't like them, right? Why install them, and then post that you're going to deal with AMEX when you had never contacted us directly after you received the rails? I just don't understand that at all, especially from a fellow vendor.

So, like I have said before, if you would like to return the rails, call us tomorrow at 877-BMC-RWHP. Once we receive the rails, we will inspect them and call you about the credit back to your card. Assuming the rails aren't scratched and are in new condition, we will give you the address to send the rails to and return them even though they have been installed.

Thank you.

 

1) We DID talk to you via phone the same day your email was received. If you sent one prior, I apologize but I have no record of it anywhere. I did receive an email on February 25th and Mikey spoke to you via phone. I did not receive an email prior to that so we didn't blow you off.

2) All I was saying is that things change once a product is installed. Of course, we didn't even know you were unhappy with the rails at the time you received and installed them, and if we had been aware we would have advised you to not install them unless you want to keep them. I am sure you understand that once a product is installed and used, things change regarding its condition and ability to re-sell.

3) We are open 10:00a - 4:00p Saturday, so if you would have given us a chance and called, you would have gotten in touch with us and it would have all been handled then. Mikey and I are both here Monday - Saturday.

4) So, you installed the manifold with the CPR rails even though you don't like them this much? I'm not really concerned with that level of detail on your install as I have my own projects to worry about, I just don't follow the process here of us never being told there was an issue all the way to installing them and suddenly when the new rails are released it's such a big deal.

5) Like I said, please call us to discuss this. Where are you sending the rails? A credit cannot be issued if we don't show receipt of the rails, so I am just trying to avoid a problem if you send the rails somewhere without an RMA and without us knowing where they are going. I'm not trying to make this difficult for you, and I have said many times now you can send them back. I don't understand any of this.

BTW, this is a thread about the NEW CPR FUEL RAILS ...